General Business Terms and Conditions

These T&C govern the relationships between the Seller – Ltd company and the Buyer.


AutoComSoft s.r.o.
Na Petřinách 313/88
Prague 6
162 00
ID No.: 27433633

Inscribed in the Commercial Register kept by the Municipal Court in Prague, Part C, Entry 11226

consumer, company, governmental authority

Purchase Order of the Goods
Goods can be ordered as follows:

- verbally (in person, by phone)

- in writing (by facsimile, post, e-mail)
- in the e-shop


An electronic purchase order must contain all the required data:
The electronic purchase order shall be valid subject to filling in of all the data and information required by the form.

Payment terms and conditions
- payment in cash in case of collection of the Goods in person
- advance payment by a bank transfer based on an advance payment invoice 
- cash at delivery if delivered by a carrier
- payment by card, in case of an electronic version. Should „free transport“ be chosen in case of delivery by Post or PPL, the transport fee will be automatically calculated for the cash at delivery together with the Goods.

The prices are contractual

The right to withdraw for the contract.

In accordance with the Civil Code, a consumer that has purchased the Goods otherwise than in person and the Goods were delivered by a carrier, is entitled to withdraw from the contract in 14 days from the Goods taking over. To withdraw from the contract, the withdrawal must be communicated to the supplier in writing and thereafter the complete Goods must be returned to the supplier in an undamaged packing, without any signs of use or best not unpacked at all.

Data protection

By the registration form or a binding purchase order filling in in the e-shop the Buyer provides the seller with his/her consent with his/her personal data and data of his/her purchases collection and keeping. Our company respects the Personal Data Protection Act and does not provide any information to third parties and we do not send any marketing information to your e-mail unless you activate the e-mail news service. Please see the Personal Data Protection.


Final Provisions

By an electronic purchase order sending the Buyer without any reservations accepts all the provisions of the Business Terms and Conditions, in the wording valid as of the day of the purchase order sending, as well as the valid price of the ordered Goods, including transportation fee and packing, unless provably agreed upon otherwise in the relevant case. The Buyer shall be irrevocably bound by the sent purchase order.

In the meaning of Sec. 262(1) of the Commercial Code, the Parties have expressly agreed that unless stipulated otherwise herein, the rights and obligations of the Parties shall be governed by the Commercial Code, namely its provisions of Sec. 409 et seq.


Savety precaution

Every valid user has 20 procedures to see per one day.




to the General Business Terms and Conditions of AutoComSoft, s.r.o.



The General Business Terms and Conditions of AutoComSoft, s.r.o. are amended as follows:


Outside Court Settlement of Consumer Disputes

Sec. 14 of the Act no. 634/1992 Coll. as amended

In case of an unsuccessful claim of products and services at a business entity a customer (a natural person not conducting business) is entitled to contact an entity of an outside court settlement of consumer disputes, which in this relevant case is Česká obchodní inspekce /Czech Trade Inspection Authority/, with an application for commencement of an outside court settlement of a consumer dispute (ADR). The application for the proceeding commencement must be submitted on a form available at . The application must be signed, unless the form is sent through a data box or signed by an electronic signature. The application for the proceeding commencement can be sent also to an e-mail: or by post to the address: Česká obchodní inspekce, Ústřední inspektorát – oddělení ADR, Štěpánská 15, 120 00 Praha 2. In case of any representation a written power of attorney must be attached.

All relevant documents, namely a proof of an unsuccessful attempt of the claim solving with the business entity, must be attached to the application.



Rules of Personal Data Protection (GDPR)




Basic Provisions


AutoComSoft s.r.o., ID No.: 27433633 with its registered office at Na Petřinách 313/88, Prague 6, 162 00, (hereinafter referred to the “Data Controller”) is the personal data controller under the Article 4 (7) of the Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter referred to the “GDPR”). Contact details of the Data Controller are: AutoComSoft s.r.o., U Kolejí 16/51,, 602111248


Personal Data mean any information about an identified or identifiable natural person; an identifiable natural person is a natural person, who can be identified, directly or indirectly, in particular by reference to a certain identifier, such as name, identification number, location data, network identifier, or one or more specific features of physical, physiological, genetic, psychological, economic, cultural or social identity of the natural person.


The Data Controller has not appointed any data protection officer.




Sources and Categories of Processed Personal Data


The Data Controller handles the personal data you have provided to it or the personal data obtained by the Data Controller based on your purchase order fulfillment.

The Data Controller processes your identification and contact details and data necessary for the performance of the contract.




Legal Reason and Purpose of the Personal Data Processing


The legal reason for the personal data processing is

performance of the contract between you and the Data Controller pursuant to Art. 6(1)(b) of the GDPR, The purpose of the personal data processing is

your purchase order processing and the performance of the rights and obligations arising from the contractual relationship between you and the Data Controller; when ordering, personal data necessary for successful execution of the purchase order (name and address, contact details) are required, the provision of personal data

is a necessary requirement for the conclusion and performance of the contract; without the personal data provision the contract cannot be concluded and the Data Processor cannot perform it,

The Data Carrier does not perform any automatic individual decision-making in the meaning of Art. 22 of the GDPR.




Data Storing Period


The Data Controller stores the personal data

for the period necessary to exercise the rights and obligations arising from the contractual relationships between you and the Data Controller and the exercise of claims arising from these contractual relationships (for 15 years from the contractual relationship termination).

After the personal data storing period expiry, the Data Controller will delete the personal data.




Personal Data Recipients (Data Controller’s Subcontractors)


Personal data recipients are:

involved in the delivery of goods / services / payments under the contract,

securing e-shop services and other services related to the e-shop operation,

providing marketing services.

The Data Controller intends to transfer the personal data to a third country (outside the EU) or to an international organization. The Personal data recipients in third countries are providers of transport and payment services.




Your Rights


Under the terms and conditions specified in the GDPR you have the right to access your personal data under Article 15 of the GDPR, the right to correct the personal data under Article 16 of the GDPR, or to restrict the processing under Article 18 of the GDPR. the right to delete the personal data under Article 17 of the GDPR. the right to object to the processing under Article 21 of the GDPR and the right to data transferability under Article 20 of the GDPR. Furthermore, you have the right to file a complaint with the Data Protection Office if you believe that your rights in respect of your personal data protection have been violated.




Conditions Relating to your Personal Data Securing


The Data Controller declares that it has adopted all appropriate technical and organizational measures to ensure the personal data security.

The Data Controller has adopted technical measures to secure data storages. The Data Controller declares that only persons personally authorized by the Data Controller have access to the personal data.




Final Provisions


By your purchase order submission through the online ordering system, you acknowledge that you have acquainted yourself with the personal data protection terms and conditions and that you fully accept them.

The Data Controller is authorized to amend these terms and conditions. The Data Controller shall publish a new wording of the personal data protection terms and conditions on its website and at the same time the Data Controller shall send their new wording to your e-mail address that you have provided to the Data Controller.


Access to the VIS online diagnostic procedures database at is limited to twenty unique procedure views per calendar day. If a prohibited use of the database is found, the user will be deprived of access to the database without the right to a refund of the purchase price.


These terms and conditions become effective as of 25 May 2018.